TERMS & CONDITIONS – PRIVILEGE AGENCY

1. Who We Are

The website www.privilegeagency.eu is operated by SC AUDIOWAVE SOLUTIONS SRL (“Privilege Agency”, “we”, “us”, “the Operator”).

Company details:
Company name: SC AUDIOWAVE SOLUTIONS SRL
Registered office: Bragadiru, Strada Iernii no. 25, Ilfov County, Romania
VAT number (CUI): 45596281
Trade Register No.: J23/785/2022
Email: contact@privilegeagency.eu
Phone / WhatsApp: +40 750 236 456

By using this website and/or submitting a request, you confirm that you have read and accepted these Terms & Conditions.

2. Services Provided

Privilege Agency provides the following services, subject to availability and project requirements:

· Artist booking / lineup curation

· DJ sets / live performances

· Equipment rental (sound, lighting, DJ setup, LED screens, effects, staging)

· Event production (full package) – logistics & technical crew

· Filming & content production (aftermovies, reels, DJ set filming)

· DJ training / mentorship

Each project is custom-built. Final deliverables are defined through an offer and/or contract.

3. Requests, Offers & Confirmation

Submitting a form, message, or phone call does not constitute a booking.

A collaboration is considered confirmed only after:

· availability confirmation (artists / equipment / crew),

· written acceptance of the offer (email / WhatsApp),

· payment of the advance invoice (where applicable),

· signing of a contract (where applicable).

We value fast and clear communication and usually respond within 2–24 hours.

4. Pricing, Packages & Payments

Prices are communicated through a customized offer and may vary depending on:

· date, duration, location, and time slot

· technical complexity (setup, operators, LED, etc.)

· transport, setup and dismantling times

· special requirements (extended performances, rehearsals, soundcheck)

Payments are made exclusively via bank transfer, based on a fiscal invoice issued by the Operator.

4.1. Advance Payment

An advance payment may be required to secure the date.
Without an advance payment, the date remains available and may be booked by another client.

4.2. VAT

Where applicable, prices may be quoted excluding VAT, which will be clearly stated in the commercial offer.

5. Cancellation & Rescheduling Policy

We understand plans may change. To protect bookings, teams, and reserved resources, the following rules apply unless otherwise stated in a contract:

5.1. Cancellation by the Client

· 15+ days before the event: the advance may be used for rescheduling (subject to availability)

· 4–14 days before the event: 50% of the advance is retained

· 0–3 days before the event: 100% of the advance is retained

If expenses have already been incurred (transport, reservations, subcontractors, special technical preparation), these may be invoiced separately based on supporting documents.

5.2. Rescheduling

Rescheduling is allowed once only, subject to availability.
If the new date is unavailable, the cancellation policy applies.

5.3. Cancellation by Privilege Agency

In exceptional cases (force majeure, serious unavailability), we may cancel. In such cases, we will:

· refund amounts paid for unperformed services, or

· propose a comparable alternative (artist / crew / equipment), subject to client approval.

6. Overtime

If the event exceeds the confirmed time slot, overtime may be provided only if:

· availability exists, and

· the additional cost is accepted on-site or defined in the contract.

Without overtime confirmation, services end at the agreed time.

7. Client Obligations (Conditions for a Smooth Event)

The Client must ensure:

· access to the venue at agreed times (including for setup),

· a safe and suitable space for equipment,

· stable and compliant power supply (outlets, grounding, protection),

· weather protection for outdoor events,

· security of the equipment, especially at public events.

Delays caused by the Client or venue may reduce setup or service time, without compensation.

8. Technical Conditions for Rentals & Production

For rentals and technical production:

· equipment is operated by Privilege Agency staff or by personnel approved in writing,

· the Client must not alter technical settings without approval,

· in unsafe conditions (water, unstable power, overload, unsafe space), Privilege Agency may temporarily shut down equipment for safety.

9. Damage, Loss & Liability

The Client is responsible for damage or loss caused by:

· improper use by guests or third parties,

· unauthorized handling,

· liquids, excessive smoke, open fire, confetti or effects damaging equipment,

· impacts, falls, vandalism, theft.

In such cases, the Client may be charged for repair or replacement based on technical evaluation and documentation.

10. Limitation of Liability

Privilege Agency is not liable for:

· delays caused by traffic, weather, or venue restrictions,

· issues caused by the venue’s electrical network or infrastructure,

· indirect losses (lost profits, reputational damage, etc.).

Total liability is limited to the amount paid for the affected services, except where mandatory law provides otherwise.

11. Force Majeure

Force majeure refers to any external, unpredictable, and unavoidable event (e.g. natural disasters, legal restrictions, major power outages, emergencies).

In such cases, obligations are suspended and parties will attempt rescheduling or amicable resolution.

12. Copyright, Licensing & Music

The Client/venue is responsible for obtaining any required public performance licenses (e.g. UCMR-ADA, CREDIDAM), where legally required.

Privilege Agency may provide informational support upon request but cannot guarantee venue compliance if not under our control.

13. Photo/Video & Media Materials (Portfolio)

Photo/video content for portfolio or promotion is created only with Client consent (defined in the offer/contract or by agreement).

If full confidentiality is required, this must be communicated before the event.

14. DJ Training / Mentorship Rules

For training programs:

· sessions are scheduled by mutual agreement,

· last-minute cancellations may be considered completed sessions,

· materials (video/PDF) are for personal use only and may not be distributed.

Privilege Agency reserves the right to terminate collaboration in case of inappropriate behavior or equipment damage.

15. Intellectual Property (Website & Brand)

All texts, logos, images, materials, and visual identity belong to Privilege Agency or its partners and may not be copied or used commercially without written consent.

16. Third-Party Links

The website may include links to external platforms (Instagram, YouTube, etc.). We do not control their content or policies.

17. Data Protection

Personal data is processed in accordance with the Privacy Policy published on the website.

18. Amendments

Privilege Agency may update these Terms. The applicable version is the one published on the website at the time of use.

19. Governing Law & Dispute Resolution

These Terms are governed by Romanian law.

Any dispute will first be attempted to be resolved amicably; failing that, it will be settled by the competent courts at the Operator’s registered office, unless otherwise provided by law.

20. Contact

📩 contact@privilegeagency.eu
📞 +40 750 236 456